Damage Control in Time of Crisis: Factoring Social Media Into Your Crisis Communications Strategy
Two days following the Boston Marathon explosions, newspaper headlines, TV segments and Twitter continue to be full of stories, …
Crisis Communications
Why Your Left Arm Must Talk to Your Right Arm
One of the biggest challenges businesses face is ensuring their left arm is talking to their right arm.
Navigating and removing …
FIFA’s Failings Show Why Leadership Matters
Perhaps the most obvious lesson from the recent series of high-profile corporate crises is that ignoring an issue isn’t going …
As Communicators, What Can We Learn from LulzSec?
The biggest story in IT security so far this year has been the seven weeks of chaos that LulzSec unleashed …
Social Media Crises – Verticals Go Horizontal
The other week I was moderating a conference on social media crises, and from my seat at the front of …
Twitter Year in Review
To say Twitter has had a busy 2010 is an understatement. More than 100 million users signed up around the …
Dear Gap, couldn’t your logo debacle have been avoided?
On Monday, October 4, Gap unveiled a new, modern looking logo in Helvetica typeface replacing the classic logo it had for …
Social media – PR Friend or Foe?
Is social media a friend or foe? An interesting topic given the profile social media has claimed of late. Ladies …
The Key to Social Media Strategy Development for Crisis Comms? A Mind Map
Carolina Noguera Binstadt’s recent post about former GM CEO Fritz Henderson’s daughter’s profanity-laced tirade on GM’s Facebook fan page got …
How would you have responded?
It is all over the web, the post from the daughter of former GM CEO, Fritz Henderson, probably traveled faster …
Could Social Media Have Strengthened the Flight #3407 Response?
Last week at the PRSA 2009 Northeast District Conference, I attended a packed session where the crisis comms team for …
Data Breach Comms: Are You Ready for the Inevitable?
This past week, I had the pleasure of participating in a panel on data breach communications at the inaugural SC …
