The impact of social media is growing beyond PR and marketing toward business functions such as sales, customer service and product development. Social media measurement and its connection to tangible business metrics are key to determining business ROI of social media. PR professionals must evolve their skills as their reach is extending farther across the business.
So what’s your take on the impact of social media in business transformation? What are some of the great examples you’ve seen? What skills do communications professionals need to have to seize this opportunity?
Aedhmar Hynes is the Chief Executive Officer of Text100 Global Public Relations, one of the world’s largest, independent, public relations firms that serve companies that use technology for competitive advantage. Under Aedhmar’s tenure, Text 100 has grown its position as a leader in global communications and is a thought partner for more than 250 clients across the world. She oversees a staff of over 500, including 25 offices spanning North America, Asia Pacific, and Europe. Aedhmar is based in New York City and works with many of the company’s key accounts such as IBM, Cisco, Xerox, MTV and British Airways.
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