Associate / Account Manager

New Delhi

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Responsible for running PR campaigns on time, on budget and to client briefs and for ensuring that client accounts are run on a day-to-day basis in terms of the client, the media and the team.  May be responsible for line management of direct reports and deputizes for the Senior Account Manager or Account Director in their absence.


Responsibilities:

Provide client consultancy and day to day account management to clients.

Support and direct account teams in the development, coordination, implementation and administration of public relation campaigns using traditional and social media tools.

Responsible for the management and development of Account Coordinators and Account Executives.

Cultivate and build new and existing relationships with clients in order to support new business efforts.


Business Acumen & Results

  • Records time and expenses accurately and on time
  • Achieves standard utilization targets and/or personal objectives and ensures team members achieve individual results
  • Demonstrates a solid understanding of the Text100 business plan and can articulate how the team contributes toward the business goals
  • Ensures the team executes against plans on time and within budget.   With support from others, begins to develop realistic campaign budgets and plans

Client Influencer Relations

  • Demonstrates an in depth understanding of how the traditional media (print & broadcast), social media and analysts work in their market
  • Proactively develops high value, trusted relationships with key journalists, analysts, bloggers and other influencers in the market
  • Leverages relationships and influencer knowledge to achieve landmark results for clients
  • Demonstrates a solid understanding of social media and can advise clients on issues relating to social media
  • Engages clients as their day-to-day account lead, consulting on a range of communication techniques
  • Can clearly articulate their clients’ business model and strategy and how client PR campaigns contribute toward the business goals of their client
  • Builds trusted relationships with a portfolio of clients and has a track record of managing campaign issues directly with clients

Communication

  • Drives open communication across team and with clients or other external networks - ensuring timely, honest and transparent communication of both good and bad information
  • Ability to  communicate clearly, concisely and confidently in written as well as spoken English in complex business situations
  • Demonstrates an appreciation of the audience when developing proposals, reports and presentations and develops this skill in others
  • Demonstrates confidence when speaking, presenting and providing recommendations.  Is adept at facilitating small internal and external meetings
  • Effectively facilitates the timely flow of information across his or her team and other internal and external contacts
  • Uses active listening skills to check for understanding and collaborate with others
  • Ability to  communicate clearly, concisely and confidently in written as well as spoken English in complex business situations as well as the ability to understand complex business English when reading

Culture

  • Collaborates well, respects others, and regularly provides feedback to others in the spirit of personal development
  • Manages an environment that promotes ownership and accountability at all levels
  • With support from others, effectively manages team or client conflicts to an effective resolution quickly and smoothly
  • Promotes a positive team dynamic in which members can enjoy their work while achieving strong results

People Development

  • Sets high standards for self and actively engages in self development activities including attendance at internal training sessions
  • Demonstrates leadership skills with more junior staff and peers – regularly coaching and mentoring others and setting an example for facing difficult issues head on
  • Demonstrates a solid understanding of Text100 performance standards and HR Service Charter, with an emphasis on having objectives in place and regular reviews and feedback sessions for all  direct reports
  • Seeks support from his or her manager to address performance issues with direct reports
  • Regularly recognizes individuals for good work

Personal Effectiveness

  • Models effective time management, prioritization and stress management skills and guides others to maximize these skills
  • Demonstrates tenacity and the ability to resiliently adapt to change
  • Performs well in pressure situations, proactively alerting manager if deadlines are compromised and supporting other team mates in managing their own situations
  • Escalates issues to seek assistance when necessary quickly, openly and honestly

Sales, Influencing & Brand Building

  • Proactively identifies potential clients.  Contributes toward new business activity, client growth initiatives and cross-company initiatives as agreed with manager
  • Maintains regular communication with internal and external networks
  • Demonstrates the ability to pitch and win new business from either existing or new clients

Qualifications

  • Minimum Qualifications
  • Undergraduate degree or equivalent ideally in the field of PR, Communications, Marketing, Business or Journalism
  • Actively communicates via social media platforms
  • Ability to travel on a short term basis for client and business demands
  • Previous experience in a PR agency environment at Senior Account Executive or Account Manager level
  • Previous experience of coaching and managing more junior employees
  • Desired Qualifications
  • Postgraduate level qualification, ideally in the field of PR, Communications, Marketing, Business or Journalism

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